dialogflow
Improving Dialogflow Phone Calls by Adding Noise
How to add filler noise (aka comfort noise) and ambient noises to Dialogflow voicebots for the phone to improve the user experience.
Chad Hart
Chad is a market analyst and product consultant at cwh.consulting, a product management, marketing, and strategy advisory. More at about him https://chadwallacehart.com/bio or https://cwh.consulting
voicebot
AudioCodes Voice.AI Gateway Review
A review of AudioCodes' Voice.AI Gateway for connecting SIP and phone calls to speech and bot services. Review of the product and tests connecting to Dialogflow.
voicebot
Building a Multi-business Voicebot IVR
How to apply a Dialogflow agent to multiple different businesses with customization. The post covers how we arrived at our architecture, how we created a templating system for providing customized fulfillment with lots of node.js fulfillment code for reference.
voicebot
Adding SMS to your Voicebot IVR
How to combine telephony voice and SMS inside the same Dialogflow bot to make a multi-channel, intelligent IVR. Discussion of the use case, voicebot gateway architecture, and using contexts as filters.
review
Voximplant's Dialogflow Connector: 2019 Review
A deep look at VoxImplant's Dialogflow Connector with some sample code showing how to use it to build an IVR replacement
voicebot
SignalWire’s Dialogflow Connector: 2019 review
Updated review of SignalWire's Dialogflow Connector for connecting phone calls into Dialogflow to add voicebot functionality and replace IVRs. Includes a trick for SMS bots.
voicebot
3 Methods for Connecting a Phone Call to Dialogflow
A look at different ways of creating a telephone voicebot with Dialogflow including a review of Dialogflow's Phone Gateway and methods for communications platform (CPaaS) interaction
speech analytics
Kranky Geek AI in RTC 2018 Event Review
A review of the Kranky Geek AI in RTC event with relevant highlights from speech analytics, voicebot, computer vision, and RTC optimization talks.
voicebot
SignalWire's Dialogflow Connector
Review and walkthrough of SignalWire's Dialogflow connector that lets you pick phone numbers and dial into the voicebot. SignalWire is a new CPaaS offer from the Freeswitch team
voicebot
How to make a dial-in IVR with Dialogflow
A review of Dialogflow's new phone gateway and knowledge connector with a walkthrough on how to use them to build a conversational voicebot IVR in minutes.
analysis
AI in RTC Report Highlights: Speech Analytics & Voicebots show the most promise
Highlights and key findings from the recently released Kranky Geek Research AI in RTC study. Speech Analytics & Voicebots show the most promise. Computer vision and RTC optimization lag behind in adoption.
voicebot
When will Voice AI Replace the Call Center Voice Channel?
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive.