voicebot
Consumer voicebot technology is becoming common place, so how long until this tech pervades the call center? We look at the status of telephony-oriented voicebot technology and when it might arrive.
voicebot
Alexey Aylarov of VoxImplant introduces Google's Dialogflow and reviews how they integrated it into their telephony system to provide an alternative to IVRs.
analysis
Will Google's new Duplex technology that makes calls into business on behalf of users actually help telecom by generating calls? Chad examines what Duplex means for telephony and there this might lead.
review
I evaluated Mycroft - an open source voice assistant that runs on a Raspberry Pi 3 or with Google's Voice Kit. To test it, I made a custom skill for Star Wars Day. Mycroft has many of the pieces needed to build your own voice assistant but has a ways to go in some areas.